Welcome!
Let's Get Started!
On this page you’ll find all the info you need for your project to run smoothly.
Have a careful read through it to see how this process will work and what I’ll need from you before your project begins. I’m always available if you need help so please free to contact me!
What’s included below?
Communication & Project Management: Instructions on how we’ll use Asana to organize your project.
What I’ll Need From You to Get Started: All of things I need you to complete before your project starts.
Feedback Guidelines: Tips to help you provide really helpful feedback.
Payment Policies: So you know how much and when your payments will be due.
FAQs: Answers to some common questions.
Communication & Project Management
Communication hours: XXXDAY – XXXDAY, XXam – XXpm
Meeting Days: [STATE THE DAYS EACH WEEK THAT YOU’RE FREE FOR PHONE/VIDEO CALLS. I RECOMMEND STICKING TO 2 DEDICATED DAYS EACH WEEK FOR CALLS.] To help keep your project on track to finishing on time, please provide feedback on your designs within X business days of receiving them.
I really appreciate your effort to provide files and feedback on time and to communicate within the times and days outlined above. Timeliness from both of us will help us get your project done on (or even before!) the deadline so you can move on to the next exciting task on your to-do list and I can cheer you on.
Once you’re booked in my schedule, we’ll stop using email to have our conversation and we’ll start using my project management tool, Asana.
A project management tool is a secure space online where we have have conversations, share files, set reminders, and create to-do lists.
Whereas files often get lost when I’m managing projects through email, nothing gets lost or forgotten in Asana. It’s the simplest way to keep your project organized and make sure it goes as smoothly as possible!
Don’t worry — you won’t need to pay for this tool and it’s not hard to use. Watch the video below to see a quick tutorial on how to use it!
Here’s what I'll need from you to get started
All of the items below will be “assigned” to you as tasks to complete in Asana (which you’ll learn about in the next section of this page) and you’ll see more details about how to complete them in the individual task’s description.
Sign the Contract
Let’s make it legal! I’ll send this to you in an email and attach it to an Asana task.
Pay Your Deposit
My time isn’t held for you until the deposit is paid! Let me know if you have any questions about the payment method. I’ll send this to you in an email with a link to pay online and attach it to an Asana task.
Accept your Asana Invite
This is the project management tool I use to make sure your project stays on track. You’ll be able to see all the steps in our project listed out. I’ll give you more specifics on how we’ll use Asana below.
Complete your Homework Questionnaire(s)
You’ll find these tasks assigned to you in Asana. Fill in answers to the questions and we’ll discuss the them during your kickoff meeting. Depending on your project scope, these should take you between 30–60 minutes total.
Create a Pinterest Board
On Pinterest, create and fill a public board with inspiration for your brand and share it with me. We’ll also discuss these pins during the kickoff meeting. I’ll “assign” this as a task for you in Asana with more detailed instructions.
If Pinterest isn’t your thing, don’t worry. You can search Google for images that resonate with the way you want your brand to feel and simply upload them to the ‘Pinterest’ task inside our Asana project. Watch the video in the ‘Project Management’ section of this page to see how to do this.
Your Website Content (if applicable)
In order to keep to timeframes and deadlines set, I will need all the content for your website before I start that part of the project.
You will need to provide the text for all pages and supply your logo (if I’m not doing your branding!) and any particular photos you want to be used on the site. You can upload these files to the ‘Homework’ task in our Asana project.
Schedule a Kickoff Meeting!
Let’s get this thing on the books! This meeting will mark our official “Start Date” of the project and the 2nd invoice will be due the day before this meeting, We’ll schedule an hour to make sure we have plenty of time to go over your questionnaires and Pinterest inspiration.
Feedback Guidelines
I really appreciate simple and straightforward feedback. It helps me clearly understand your thoughts and make the right changes to your designs. Here are a few tips on providing awesome feedback:
- Try and use bullet points to break up your feedback.
- Use headers to organize your feedback.
- Read over your feedback to make sure it’s clear and check that you’ve answered any questions I may have asked.
- Post your feedback as a comment on the relevant Asana discussion (either by logging into Asana or replying to the email notification) instead of emailing me directly. Back and forth emails can get tiring but keeping communication within Asana makes everything easier to keep track of!
- If you have team members that would like to add their feedback, I kindly ask that you gather the feedback into one message. This stops everyone from getting confused and keeps the project organized.
Payment Policies
A non-refundable 30% deposit is due to book your spot in my schedule.
35% is due the day before we start your project.
35% is due when the project is complete but before I hand over your final files.
As outlined in my contract, if your second payment is late, I may put your project on hold, subject to my availability with respect to other projects. We can restart the project at a later date but a $250 Rescheduling Fee will be added to your invoice.
Your final payment is due 7 days upon receipt. If payment has not been made by the 7th day, a 5% interest will be added every 7 days until your payment has been completed, starting on the 8th day.
Please note that your files will not be delivered or your website launched until the final payment has been paid.
Frequently Asked Questions
Will you show me how to update the site myself?
Absolutely! At the end of your project, I offer a complimentary 1-hour screenshare training to help you learn how to manage and update your own website.
Will you send me the fonts you used?
I always start out with free fonts available for you to download, and they’ll be delivered with your final files. If we have discussed the purchase of premium fonts and the licensing fee has been added to your final invoice, I’ll include those too!
Will you send me the editable design files?
That depends on your project’s scope. Design files are not included in the project unless specified in the scope and contract. If you do want them, let me know and I’ll create a separate invoice for the cost of these files.
Will my new site be on page one of Google?
Not immediately. It takes time and good search engine optimization (SEO) to achieve this. However, your site will be optimized for search engines and over time could get on the first page of Google for search terms related to your business.
What happens next?
After you’ve completed everything in the homework section of this page, we’re all set to begin your project!
Click here to set up an optional 30 minute call where you can ask any last-minute questions you may have before your project starts.
I look forward to working with you!
Brigid